Notification Address Types

CygNet Software supports the following types of notifications. See Configuring an Address Record for more information.

Notification Address Type Abbreviation Description

Alphanumeric Pager

AP

An Alphanumeric Page notification type uses the Microsoft Telephony Application Programming Interface (TAPI) protocol to send an alphanumeric message to an alphanumeric pager. You must know the PIN number of the pager as well as the modem phone number of the paging company. The GNS can be configured with a default modem number. See Alphanumeric and Numeric Paging for more information.

Comm Port Address

CP

A Comm Port Address notification type sends an alphanumeric message to a communications port. See Comm Port Messages for more information.

Net Send Address

NS

A Net Send Address notification type sends a network message to other users, computers, or messaging names on the network. No configuration keywords are required for Net Send messages. However, the network and computers must have Messaging enabled to allow Net Send messages.

Note: Net Send does not work on Windows Vista or later.

Numeric Pager

PG

A Numeric Pager notification type sends a numeric message to a numeric pager. See Alphanumeric and Numeric Paging for more information.

Reference Address

RA

A Reference Address notification type references another record in the GNS database. It is used to associate different record types. See Best Practice for Setting Up Notification Types for more information.

Email Message (or SMS Text Message)

SM

A Email Message notification type sends an email message via an SMTP server or Graph API server. This notification type is also used to send a notification as an SMS text message to a mobile phone. The GNS must be configured with authorization mode to indicate the type of server used, the server name, and authentication credentials. See Email Messages for more information.

Notes:

The following information applies to new CygNet v9.6 or later installations:
As part of the OAuth email authentication enhancement introduced in CygNet v9.6, the descriptive label for the "SM" Notification Address Type in the GNS user interface in CygNet Explorer was changed to "Email Message" to indicate support for any type of email message. Previously the label was "SMTP Mail Message" as SMTP was the only type of outgoing email message prior to v9.6.		The following information applies to upgraded v9.6 systems:
Any existing or new email message types ("SM") will continue to display the descriptive label "SMTP Mail Message" even if you modify your system to use OAuth email authentication. The SM descriptive label is stored in the GNSTYPE table in the TRS Database, and can be edited if desired.

SNPP Message

SP

An SNPP Message notification type sends a text message using the Simple Network Paging Protocol (SNPP). See SNPP Messages for more information.

Voice Address

VA

A Voice Address notification type sends a spoken message to a telephone. This notification type requires the use of a SIP Server or a Dialogic board and text-to-speech software (MSSAPI).

See Voice Address Notifications for more information. See Customizing Voice Address Messages for more information about customizing spoken text.

WAV Address

WA

A WAV Address notification type sends a WAV file to a telephone. This notification type requires the use of a SIP server or Dialogic board and text-to-speech software (MSSAPI) to play to the file. The supported WAV file formats are:

  • 6, 8, and 11 KHz linear 8-bit PCM (WAVE_FORMAT_PCM)
  • 6, 8, and 11 KHz mu-law 8-bit PCM (WAVE_FORMAT_MULAW)
  • 6, 8, and 11 KHz a-law 8-bit PCM (WAVE_FORMAT_ALAW)
  • 6 and 8 KHz 4-bit Oki ADPCM (WAVE_FORMAT_DIALOGIC_OKI_ADPCM)

When the notification type is WAV Address, the file(s) specified in the Wave Msg field on the Messages page are played to the recipient. WAV files can be concatenated. This is achieved by listing files in playback order with a semicolon to delimit the individual files (for example, Area1.wav; ComprAlarm.wav).

Note: Text tokens can be used in this type of notification to specify a dynamic message using data from the data Point Service, the Current Value Service, or the Facility Service. See Using Tokens in Notifications for more information.

*<Notification Plugin Type Name>

configurable, but must start with "Z"

A notification of this type requires the installation and configuration of a third-party notification plugin. See CygNet Notification Plugin Interface for more information.

Notes:

The address type label and the abbreviation indicate how the address type is identified on the Addresses page of the Notification record. These strings are stored in the GNSTYPE system table of the TRS, and can be edited if desired.

The Dialogic board is used for Voice and WAV file notifications only. Alphanumeric paging uses a different protocol (TAPI).

More:

ArrowAlphanumeric and Numeric Paging

ArrowComm Port Messages

ArrowEmail Messages

ArrowSNPP Messages

ArrowVoice Address Messages

ArrowCygNet Notification Plugin Interface

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